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Why passengers in Nairobi will be forced to line up when boarding matatus

Under the proposal, the county seeks to designate specific matatu terminals for urban transport.

by Jacky Kariuki
27th May 2025
in News
Reading Time: 1 min read
Why passengers in Nairobi will be forced to line up when boarding matatus
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It will be now a mandatory for passengers in Nairobi to line up when boarding matatus if new changes are implemented.

The proposed public service vehicles (PSVs) regulations include enforcing cashless payments, requiring passengers to queue at matatu stages, and granting county officials the authority to regulate fares within the city.

“When six or more persons are waiting to enter any public service vehicle at a designated stopping place or terminus, they shall form a queue, and no person shall enter a public service vehicle or attempt to do so ahead of any person standing in front of them in the line,” the draft reads t.

Nonetheless, once this becomes law, all matatu operators will be given a period of one year to transition from cash fare payments to cashless systems.

Under the proposal, the county seeks to designate specific matatu terminals for urban transport.

These will be gazetted, and each operator will be required to pick up and drop off passengers at the exact locations.

Failure to comply will attract a fine of between Sh50,000 and Sh100,000, and may result in licence revocation.

Part of the regulations also state that touts will not be allowed.

Matatus will additionally be prohibited from picking up or dropping off passengers at petrol stations or remaining at a specific stage for more than 40 minutes.

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