Below is a narration from a victim who found himself in hot soup on his mission to acquire a television set…“I never knew people could be so cruel until I visited Luthuli to purchase a TV.
So a lady welcomed me nicely and I explained that I needed a 24-inch digital TV to gift my mum.
She said she would sell it to me at 8k including the aerial and we agreed. I gave her the money and she wrote the receipt but explained that she was going to make a warranty she’d be back.
I wondered how a warranty could be made but I didn’t bother to ask. After all, she would come back anyway.
Another guy sits next to me and starts explaining that if I needed to watch local channels I would be required to pay an extra Sh2,000 for tuner and if international an extra Sh4,500.
However, I resisted and explained to him that I needed free-to-air and it’s not logical to pay 4500 monthly for a TV according to me, but now another one joined and said if that’s the case I’d have to take another type and smaller to accommodate my needs.
We continued arguing for close to an hour and I requested him to refund my money and would come back when I have enough to purchase the earlier agreed one.
This is where hell broke loose and [he] said no refund can be made hiyo si benki (this is not a bank) and I can leave if I want.
I insist I don’t even want anything from them except money because I am already tired now. They start throwing all kind of insults at me but nikasema kama mbaya mbaya (I said, whatever happens, happens) after all I don’t owe them anything I’m the customer.
I stood and demanded my money, made a few calls then headed outside the shop shouting “con men” telling passersby how I’ve been conned. One guy grabs my hand and pulls me back inside. Guess they got scared and refunded my money…”
